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Engström, Annika; Käkelä, Nikolas; Wikner, Joakim – Learning Organization, 2022
Purpose: The purpose of the paper is to describe ambidextrous learning in organizations within the customer order-based context (COBC), here based on a dynamic view of work processes. The study focuses on how organizations can learn while working with customer orders, considering learning in organizations as both a process and an outcome.…
Descriptors: Job Skills, Organizational Effectiveness, Productivity, Efficiency
Gorelick, Carol; Tantawy-Monsou, Brigitte – Learning Organization, 2005
Purpose: This paper proposes that knowledge management is a system that integrates people, process and technology for sustainable results by increasing performance through learning. Definitions of knowledge, knowledge management and performance serve as a foundation. Design/methodology/approach: The model for the knowledge era proposed in this…
Descriptors: Knowledge Management, Learning, Systems Approach, Models