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Michelle de Andrade Souza Diniz Salles; Fernando Victor Cavalcante; Beatriz Quiroz Villardi; Camila de Sousa Pereira-Guizzo – Learning Organization, 2025
Purpose: This paper primarily aims to identify the multilevel learning processes emerging from abrupt telework implementation in a public knowledge-intensive organization (KIO) amid the COVID-19 crisis. Design/methodology/approach: This single-case process research was guided by interpretivist epistemology. Empirical data from documentary research…
Descriptors: Foreign Countries, COVID-19, Pandemics, Teleworking
Islam, Khairul; Edwards, America L.; Shi, Duli; Lim, JungKyu Rhys; Sheppard, Ronisha; Liu, Brooke Fisher; Seeger, Matthew W. – Learning Organization, 2022
Purpose: This study investigates the processes that the US universities and colleges used to learn during the COVID-19 pandemic and the factors that facilitated and impeded their learning processes. Design/methodology/approach: To address this study's research questions, this study used a crisis communication and learning lens to interview crisis…
Descriptors: Crisis Management, Communication Strategies, COVID-19, Pandemics