Purpose: This study aims to understand how practitioners use their insights in software development models to share experiences within and between organizations. Design/methodology/approach: This is a qualitative study of practitioners in software development projects, in large-, medium- or small-size businesses. It analyzes interview material in…

Purpose: The purpose of this paper is to provide an overview of a particular approach for increasing knowledge creation in organisation. The paper provides a discussion of related concepts, processes, and a tool. Design/methodology/approach: This paper describes the reasons for drawing connectance diagrams, the process and the software. It also…

Purpose: This paper describes and analyses an attempt to engage in transformational learning, oriented to the development of a culture of innovation, at a medium-size software development organization in Australia. Design/methodology/approach: An action research methodology was used whereby continuous cycles of strategic social learning were…

Purpose: The purpose of this paper is to analyze the impact of learning in a project-driven organization and demonstrate analytically how the learning, which takes place during the execution of successive projects, and the forgetting that takes place during the dormant time between the project executions, can impact performance and productivity in…