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Direct linkBarkur, Gopalakrishna; Varambally, K. V. M.; Rodrigues, Lewlyn L. R. – Learning Organization, 2007
Purpose: The purpose of this research is to study the influence of five critical factors on service quality in the insurance sector. Having studied the influence of these critical factors, an attempt has been made to obtain a generic solution to enhance the quality of service by proposing a holistic framework of learning organization. As…
Descriptors: Insurance, Industry, Knowledge Management, Management Systems
