Purpose: Radical changes and increasing competition in the global economy and markets lead enterprises to change their business policy and activities. This process demands the creation of effective organizational learning mechanisms. This paper seeks to illustrate how three service organizations designed and utilized organizational learning…

Purpose: This article aims to examine international studies of knowledge management (KM) and organizational learning (OL). Design/methodology/approach: The approach takes the form of a literature review of KM and OL research that focuses on a business or businesses located outside traditional Western economies. Findings: There is a need to…