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Direct linkJamali, Dima; Sidani, Yusuf; Zouein, Charbel – Learning Organization, 2009
Purpose: The purpose of this paper is to survey the various measurement instruments of the learning organization on offer, leading to the adoption of a tool that was considered most suitable for gauging progress towards the learning organization in two sectors of the Lebanese economy, namely banking and information technology (IT).…
Descriptors: Banking, Systems Approach, Measurement, Information Technology
Martin, Valerie A.; Hatzakis, Tally; Lycett, Mark; Macredie, Robert – Learning Organization, 2005
Purpose: The purpose of this paper is to present the development of the relationship management maturity model (RMMM), the output of an initiative aimed at bridging the gap between business units and the IT organisation. It does this through improving and assessing knowledge sharing between business and IT staff in Finco, a large financial…
Descriptors: Knowledge Management, Financial Services, Maturity (Individuals), Ethnography
