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Implementing a Social Intranet in a Professional Services Environment through Web 2.0 Technologies
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Janes, Shimrit Hamadani; Patrick, Keith; Dotsika, Fefie – Learning Organization, 2014
Purpose: Research into professional services firms that have successfully implemented and adopted Web 2.0 tools are still rare, with no widely known accepted methodologies or frameworks. The purpose of this case study is to investigate a medium-sized law firm that embarked on a KM programme that makes explicit use of emergent enterprise-based Web…
Descriptors: Professional Services, Lawyers, Foreign Countries, Web 2.0 Technologies