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| Howell, Andrea | 1 |
| Lycett, Mark | 1 |
| Macredie, Robert | 1 |
| Martin, Valerie A. | 1 |
| Morrison, Michael | 1 |
| Sohal, Amrik | 1 |
| Terziovski, Mile | 1 |
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Peer reviewedTerziovski, Mile; Howell, Andrea; Sohal, Amrik; Morrison, Michael – Learning Organization, 2000
Five Australian companies using total quality management (TQM) were evaluated to identify the relationship between learning organization characteristics and Baldrige quality award criteria. Companies' sustained commitment to learning was the most important practice underlying successful implementation of TQM. (Contains 37 references.) (SK)
Descriptors: Case Studies, Content Analysis, Foreign Countries, Organizational Development
Direct linkMartin, Valerie A.; Hatzakis, Tally; Lycett, Mark; Macredie, Robert – Learning Organization, 2005
Purpose: The purpose of this paper is to present the development of the relationship management maturity model (RMMM), the output of an initiative aimed at bridging the gap between business units and the IT organisation. It does this through improving and assessing knowledge sharing between business and IT staff in Finco, a large financial…
Descriptors: Knowledge Management, Financial Services, Maturity (Individuals), Ethnography
