Postmodern organizations are driven by a new set of expectations. Organizational development increasingly involves interventions based on human resource development and learning organizations. Line managers are expected to be change agents who are aware of the external environment and know how to realign internal characteristics to adjust to…

Purpose: Aims to assess whether a university can become a true learning organization. Design/methodology/approach: Focuses on the need for, and challenges of, transforming universities into true learning organizations. Findings: Observes that few of the underlying values that serve as the underpinnings of the learning organizations are actually…

Purpose: This paper aims to provide a literature synthesis of the learning organization and discuss several pertinent theoretical concepts on the subject. Design/methodology/approach: A range of works mainly from 1990-2004, which aim at providing a variety of perspectives on the learning organization, have been analyzed and discussed based on its…

Purpose: Through a conversation with a practitioner, aims to understand the definitions given to the learning organization and how they relate to a model of organizational learning. Design/methodology/approach: Provides a brief overview of a conversation concerning organizational learning vs the learning organization. Findings: Organizational…

Purpose: The purpose of this article is to focus on the role of networks in organizations as a critical aspect of knowledge management and learning processes. Design/methodology/approach: The article has built on an established technique, namely SNA, by shifting from individuals to identities and then to abstractions. Findings: By making the…

Purpose: The purpose of this research is to study the influence of five critical factors on service quality in the insurance sector. Having studied the influence of these critical factors, an attempt has been made to obtain a generic solution to enhance the quality of service by proposing a holistic framework of learning organization. As…

This article presents an integrated model of the learning organization. It is based on empirical research of the learning organization literature, as well as on practitioners' understandings of the concept where learning organizations were often described in terms of four distinct individual aspects--no more and no less. This article argues these…

Although organizational learning occurs through individuals, it would be a mistake to conclude that organizational learning is nothing but the cumulative result of their members' learning. Organizations do not have brains, but they have cognitive systems and memories. A device cited in this literature as an important tool for organizational…

Purpose: In this paper it is held that a transformational learning organisation could be clearly distinguished from non-learning organisations. This paper seeks to establish whether or not this is actually the case. Design/methodology/approach: Case studies were developed for two organisations considering themselves to be learning organisations…

Purpose: This is a comment for all those writers who claim that organizations cannot learn. The author consistently rejects this notion. Rather the author contends that organizations can learn, in at least two different ways. Design/methodology/approach: The author reviews some of the common arguments against organizational learning, and tries to…

Purpose: This paper seeks to present organizational learning processes of knowledge accumulation, articulation, codification and subsequent routine development in a marketing services organization where judgment and rules of thumb were more the norm than codified knowledge and explicit routines. The case illustrates how organizational learning…

Both the learning organization literature and the self-managed work team literature have alluded to the potential links between teamwork and learning. However, as yet the link between these two concepts remains undeveloped. This study uses a survey of a random sample of 200 Australian organizations to empirically examine the relationships between…

Purpose: Introduces the primary concepts behind the practice of action inquiry. Then, examines what current literature suggests about components of the performance appraisal process and identifies areas where applying action inquiry concepts can add a new dimension to our current understanding. Design/methodology/approach: Applies action inquiry,…

Purpose: Many tools exist to chart the progress of an organisation in its quest to become a learning organization or achieve organizational learning. Aims to expand a tool already developed to include learning organization conditions as they occur through dialogue between individuals within an organisation with an emphasis on social learning…

Innovation is the lifeblood of companies, while simultaneously being one of the most difficult and elusive processes to manage. Failure rates are high--varying between six out of ten to nine out of ten--while the need to innovate is high. Departing from a real-life case of a company, Sara Lee/Douwe Egberts, that has set learning within and from…