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Verbesey, J. Robert; Rotchford, Louise M. – Library Administration & Management, 1992
Discusses the use of employee opinion surveys in libraries to assess the organizational climate. Topics addressed include identifying employee attitudes and levels of satisfaction; administrative commitment; the use of outside consultants; types of questionnaires; the necessity for confidentiality; analyzing the survey data; and feedback to…
Descriptors: Confidentiality, Consultants, Data Analysis, Employee Attitudes
Shaughnessy, Thomas W. – Library Administration & Management, 1993
Discussion of the use of Total Quality Management (TQM) in higher education and academic libraries focuses on the identification, collection, and use of reliable data. Methods for measuring quality, including benchmarking, are described; performance measures are considered; and benchmarking techniques are examined. (11 references) (MES)
Descriptors: Academic Libraries, Benchmarking, Data Analysis, Higher Education
