Descriptor
Source
| Library Administration and… | 2 |
Author
| Brewer, Julie | 1 |
| Piccininni, James | 1 |
Publication Type
| Guides - Non-Classroom | 2 |
| Journal Articles | 2 |
| Reports - Descriptive | 2 |
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Brewer, Julie; And Others – Library Administration and Management, 1995
Presents three articles that discuss customer service in libraries, with a focus on planning for service management, a customer service program for library staff, and a quality improvement process. Highlights include developing and implementing service strategies, dealing with requests, redefining work relationships, coworkers as customers,…
Descriptors: Library Administration, Library Development, Library Personnel, Library Planning
Piccininni, James – Library Administration and Management, 1996
Provides insights from experienced managers that may be useful for newly appointed library managers or directors, and details the issues they will face as supervisors. Highlights include decision making and change; motivation and delegation; general observations about management, such as coping with stresses; clarification of goals; and ethics.…
Descriptors: Administrative Principles, Administrative Problems, Administrator Responsibility, Administrator Role
