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Lubans, John, Jr. – Library Administration and Management, 2000
Discusses the use of email in library communications based on experiences with the technical services staff at Duke University. Topics include self-organizing systems; increases in productivity; appropriate open communication; manager responsibilities; training staff in effective and productive uses of email; and the continuing need for human…
Descriptors: Academic Libraries, Administrator Responsibility, Communication (Thought Transfer), Electronic Mail
Harrison, Mary M. – Library Administration and Management, 1997
Discusses pertinent issues with an urban public library director, including recent financial, demographic, and technological changes; developing partnerships within the community; service philosophy; communication with staff; and fundraising concerns, including management skills. (LRW)
Descriptors: Change, Communication (Thought Transfer), Community Support, Fund Raising
Orenstein, David – Library Administration and Management, 1999
Considers the use of Total Quality Management (TQM) tools by library managers to develop quality relationships between staff and customers. Topics include building a shared vision, putting the needs of customers before organizational politics, cooperation between levels of employees, communication, teamwork, trust, redesigning processes and…
Descriptors: Change Strategies, Communication (Thought Transfer), Cooperation, Leadership
Diaz, Joseph R.; Pintozzi, Chestalene – Library Administration and Management, 1999
Describes library reorganization at the University of Arizona resulting from fiscal challenges and the need for current technology. Highlights include: the restructuring process and customer focus; team functioning and the learning organization, including training issues, communication, empowerment, and evaluation/assessment; current challenges,…
Descriptors: Academic Libraries, Change Strategies, Communication (Thought Transfer), Compensation (Remuneration)