Discusses financial and physical asset protection in libraries based on principles of internal control. Elements of internal control are explained: reliable personnel; physical safeguarding of assets; separation of duties; adequate documentation; independent checks; proper procedures and authorizations; and bonding, job rotation, and enforced…

Conflict management theory is illustrated in a series of hypothetical scenarios, typical of library situations. Each scenario is discussed in terms of a specific management theory and the theories are transposed into useful management tools by plotting each situation along relevant axes. (Author/AEF)

Considers how libraries can build and manage a work force that is sensitive to and mirrors the increasingly diverse population they serve. Defines diversity; describes the experiences of the city of San Diego (California) in developing its "Diversity Commitment" and the involvement of the public library in the program; and provides…

Presents three articles that discuss customer service in libraries, with a focus on planning for service management, a customer service program for library staff, and a quality improvement process. Highlights include developing and implementing service strategies, dealing with requests, redefining work relationships, coworkers as customers,…

Examines how library managers can work with staff to make change initiatives more successful, based on cooperative planning experiences at Duke University Library. Focuses on (1) what the worker wants; (2) barriers to workers getting what they want; (3) technology's liberating influence; and (4) recommendations/predictions. (AEF)

Considers the cost of employing student temporary workers in academic libraries and suggests they be replaced with fewer full-time staff. Topics include the trend toward contingent, or temporary, employment; management problems; core employees; cost effectiveness of student employment, including poor productivity and training needs; and evaluating…

Discusses the use of email in library communications based on experiences with the technical services staff at Duke University. Topics include self-organizing systems; increases in productivity; appropriate open communication; manager responsibilities; training staff in effective and productive uses of email; and the continuing need for human…

Describes how library administrators can create awareness of the disabled as capable staff and patrons and help staff develop positive attitudes toward the disabled. Suggestions include use of existing programs to promote awareness; sensitivity training; use of appropriate terminology for the disabled; and the need for ongoing efforts. (three…

Discusses three major components of library security: physical security of the environment; operating procedures for library staff, the public, and security personnel; and a contract security force (or campus security in academic institutions.) Topics include risk management; maintenance; appropriate technology, including security systems and…

Discusses violence in the workplace and suggests a three-tier approach to dealing with violence in libraries that focuses on personnel issues: (1) preventive measures, including applicant screening, supervisory training, and employee assistance programs; (2) threat management, including policy formation and legal action; and (3) crisis/post-trauma…

Discusses staff behavioral problems that prove difficult for successful library management. Suggests that reasonable expectations for behavior need to be established in such areas as common courtesies, environmental issues such as temperature and noise levels, work relationships and values, diverse work styles and ways of communicating, and…

Discusses pertinent issues with an urban public library director, including recent financial, demographic, and technological changes; developing partnerships within the community; service philosophy; communication with staff; and fundraising concerns, including management skills. (LRW)

Explain's Duke University Library's change from a hierarchical management structure to one of self-managing teams developed within a total quality management (TQM) framework. Emphasizes the personal views and experiences of a manager responsible for implementing and guiding the process of change. (JKP)

Examines reasons for hiring contingent employees or outsourcing vendor services in libraries, as well as disadvantages of contingent employees. Considers the issue of exploitation. Explores the extent to which contingent employees are a part of the organizational structure, and discusses effective management for positive outcomes and ways to…

Librarians from the University of Arizona describe the process of reorganizing from a traditional to a team-centered, user-focused organization. The reasons for reorganizing, the preliminary self-study process, the design and implementation of the new structure, staff participation and reaction, developing staff teamwork, and advice for other…