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| Library Administration and… | 3 |
Publication Type
| Journal Articles | 3 |
| Reports - Descriptive | 3 |
| Guides - Non-Classroom | 1 |
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| California (San Diego) | 1 |
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Sannwald, William – Library Administration and Management, 1999
Considers how libraries can build and manage a work force that is sensitive to and mirrors the increasingly diverse population they serve. Defines diversity; describes the experiences of the city of San Diego (California) in developing its "Diversity Commitment" and the involvement of the public library in the program; and provides…
Descriptors: Demography, Diversity (Institutional), Library Administration, Library Personnel
Brewer, Julie; And Others – Library Administration and Management, 1995
Presents three articles that discuss customer service in libraries, with a focus on planning for service management, a customer service program for library staff, and a quality improvement process. Highlights include developing and implementing service strategies, dealing with requests, redefining work relationships, coworkers as customers,…
Descriptors: Library Administration, Library Development, Library Personnel, Library Planning
Butcher, Karyle S. – Library Administration and Management, 1997
Examines the call for change in academic libraries and the role of team decision making in planning. Discusses necessary components of a team decision-making model and authority boundaries in team management. Describes team management in Information Sciences at Oregon State University. (AEF)
Descriptors: Academic Libraries, Cooperative Planning, Cooperative Programs, Decision Making
