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Library Administration and… | 4 |
Publication Type
Journal Articles | 4 |
Reports - Descriptive | 3 |
Guides - Non-Classroom | 1 |
Opinion Papers | 1 |
Reports - Evaluative | 1 |
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Brewer, Julie; And Others – Library Administration and Management, 1995
Presents three articles that discuss customer service in libraries, with a focus on planning for service management, a customer service program for library staff, and a quality improvement process. Highlights include developing and implementing service strategies, dealing with requests, redefining work relationships, coworkers as customers,…
Descriptors: Library Administration, Library Development, Library Personnel, Library Planning
Giesecke, Joan R. – Library Administration and Management, 1994
Librarians from the University of Arizona describe the process of reorganizing from a traditional to a team-centered, user-focused organization. The reasons for reorganizing, the preliminary self-study process, the design and implementation of the new structure, staff participation and reaction, developing staff teamwork, and advice for other…
Descriptors: Change Strategies, College Libraries, Committees, Higher Education
Orenstein, David – Library Administration and Management, 1999
Considers the use of Total Quality Management (TQM) tools by library managers to develop quality relationships between staff and customers. Topics include building a shared vision, putting the needs of customers before organizational politics, cooperation between levels of employees, communication, teamwork, trust, redesigning processes and…
Descriptors: Change Strategies, Communication (Thought Transfer), Cooperation, Leadership
Diaz, Joseph R.; Pintozzi, Chestalene – Library Administration and Management, 1999
Describes library reorganization at the University of Arizona resulting from fiscal challenges and the need for current technology. Highlights include: the restructuring process and customer focus; team functioning and the learning organization, including training issues, communication, empowerment, and evaluation/assessment; current challenges,…
Descriptors: Academic Libraries, Change Strategies, Communication (Thought Transfer), Compensation (Remuneration)