Eight authors discuss five questions related to user searching of online catalogs: What user needs can be met by online assistance? Should assistance be tailored to particular groups? Should there be more than one level of assistance? Do users learn through computer-assisted instruction? and Will increased system friendliness eliminate the need…

Explores the future of library automation from the perspective of online vendors. The discussions cover CD-ROM, online catalog, and gateway technologies, together with such issues as standards, cooperation, and cost effectiveness. The emphasis is on problems that must be conquered if these technologies are to reach their potential. (CLB)