Five prominent consultants--Richard Boss, Susan Baerg Epstein, Rob McGee, Joseph Matthews, James E. Rush--discuss the most common mistakes vendors make in implementing library automated systems. Suggestions are made for correcting basic problems relating to identification of library needs, communications, delivery dates, inadequate systems, and…

Raison d'Etre, a hypermedia design history application, provides access to a database of video clips containing perspectives of design team members during the course of a project. Describes the user needs analysis; methods of collecting information and organizing the database; and the implications for design education, research, and practice. (AEF)

Eight authors discuss five questions related to user searching of online catalogs: What user needs can be met by online assistance? Should assistance be tailored to particular groups? Should there be more than one level of assistance? Do users learn through computer-assisted instruction? and Will increased system friendliness eliminate the need…