Reports results of unobtrusive testing of reference service (asking reference questions of library staff who are unaware of being evaluated) in government documents and central reference areas of 26 U.S. libraries. Accuracy of answers, interview and search process duration, referral, and use of catalog and technology are highlighted. (12…

Reports results of a survey sent to business school graduates from the classes of 1977 and 1983 on their use of libraries both currently and as students. Areas covered include: use of monographs versus journals and use of online services, public and corporate libraries, loose-leaf services, and popular current reading. (EM)