Librarians should think of Yelp (yelp.com) as a kind of giant suggestion box hanging on the wall of the Internet. This web-based review service describes itself as "an online urban city guide that helps people find cool places to eat, shop, drink, relax and play, based on the informed opinions of a vibrant and active community of locals in the…

The "LJ" Index of Public Library Service 2010, "Library Journal"'s national rating of public libraries, identifies 258 "star" libraries. Created by Ray Lyons and Keith Curry Lance, and based on 2008 data from the IMLS, it rates 7,407 public libraries. The top libraries in each group get five, four, or three stars. All included libraries, stars or…

People keep writing articles about how valuable libraries are, even with ebooks and the Internet. What people are overlooking is that the reason libraries are having such fits dealing with a changing environment is not that libraries are unrecognized as fountains of value, it's that libraries are so valuable that they attract voracious new…

Over the past several years, Internet users have become accustomed to Web 2.0 and cloud computing-style applications. It's commonplace and even intuitive to drag and drop gadgets on personalized start pages, to comment on a Facebook post without reloading the page, and to compose and save documents through a web browser. The web paradigm has…

In the library world, there seems to be a fundamental conflict between reference and readers' advisory (RA). But in fact, the two are similar in approach, an insight that goes back to James Wyer's 1930 "Reference Work: A Textbook for Students of Library Work and Librarians." It defined the reference librarian as a mediator of information,…

The web site is a library's most important feature. Patrons use the web site for numerous functions, such as renewing materials, placing holds, requesting information, and accessing databases. The homepage is the place they turn to look up the hours, branch locations, policies, and events. Whether users are at work, at home, in a building, or on…

May 31, 2010, was Quit Facebook Day. But although only around 35,000 of the 500 million Facebook users pledged to quit Facebook on Memorial Day, there's a sense of unease stirring with the social network's strategy. Congress has called for Facebook to explain its stance on the collection and sharing of user information (see…

The author believes that publishers and authors will, in the digital age, benefit from freely sharing information, and that digital rights management (DRM) and other protection mechanisms are crazy. He has argued on behalf of libraries that ebooks and other digital content deserve the same First Sale rights that physical purchases have. But that…

In a scant three years at ProQuest, Marty Kahn, CEO, has moved a company coming out of a financial morass back onto solid ground. He came on board after the purchase of ProQuest Information and Learning by the (mostly) privately owned Cambridge Information Group in late 2006 and the merger of ProQuest and CSA to form ProQuest CSA. (It's now just…

When product pipeline first covered Twitter back in July 2007, the tool was so novel that only a very few libraries and librarians were experimenting with it. Now, over two years later, Twitter has gone mainstream, thanks to promotion by high-profile stars. From its early beginnings as a microblogging application, Twitter morphed into a…

Drupal is a PHP-and MySQL-based system for managing web sites, developed in 2000 and released in 2001 under the open GNU General Public License (GPL). It is modular, extensible, and scalable. In recent years, Drupal has gained a huge following within libraries as a content management system (CMS). Probably the best-known extension of Drupal in the…

This article presents an interview with Gigi Sohn, president and cofounder, as well as the strategist, fundraiser, and face, of the advocacy group Public Knowledge (PK). Since cofounding the organization in 2001, Sohn has fought alongside major library associations and their allies for the public's interest in the emerging digital world. Sohn is…

Just as the Internet is likely to be one of the most disruptive overall technologies of a man's lifetime, Google Books may become one of the most disruptive technologies for academic libraries. The immediate challenge is that Google Book's deeper indexing and more advanced relevancy ranking usually works better than that of local catalogs--and it…

Information overload is so five years ago, but the problem it describes is all too real. Fortunately, there's hope yet for the savvy librarian: Twitter and FriendFeed turn information dissemination on its head, using friends and subscribers as a filter for the best, most credible, and most engaging information out there. Like other social media…

This article presents an interview with Dan Clancy, engineering director for Google Book Search. In this interview, Clancy talks about the pending Google Book Search settlement, involving millions of volumes digitized from libraries, which drew a lawsuit from the Association of American Publishers and the Authors Guild. He also discusses pricing,…