User experience (UX) is about arranging the elements of a product or service to optimize how people will interact with it. In this article, the author talks about the importance of user experience and discusses the design of user experiences in libraries. He first looks at what UX is. Then he describes three kinds of user experience design: (1)…

Libraries are not so unlike market giants Netflix, Amazon, and Pandora. Despite their significantly different business models and missions, they share an interest in facilitating the search for information, including what to read, view, and listen to next. Librarians, too, want their patrons to be able to use their tools to make connections among…

In the journal "The Chronicle of Higher Education," an article by Geoffrey Nunberg criticizes Google's Book Search (GBS), emphasizing that disturbing errors are endemic. He recognizes that for mainstream "googling" purposes, "they don't really care about metadata provided by a library catalog." In perhaps his most discouraging point, linguistics…

Librarians face a dilemma when it comes to copyright. On the one hand, if content providers disappeared, libraries and their patrons would suffer. By doing their part to eliminate copyright violations, they help keep publishers in business. On the other hand, they understand that "information wants to be free." They resent license agreements that…

Traditional library web products, whether online public access catalogs, library databases, or even library web sites, have long been rigidly controlled and difficult to use. Patrons regularly prefer Google's simple interface. Now social bookmarking and tagging tools help librarians bridge the gap between the library's need to offer authoritative,…

For years, patrons have been able to access library services from home and in the library building, but in the world of Google, Yahoo, YouTube, MySpace, and Facebook, library web sites and catalogs are too often not the first place people go to look for information. The innovative use of toolbars could change this. Toolbars have been popular for…

Discusses information overload and society's and libraries' responses to technology. Considers eight values that libraries should focus on and how they relate to technology in libraries: democracy, stewardship, service, intellectual freedom, privacy, rationalism, equity of access, and building harmony and balance. (LRW)

Discussion of consequences of library automation argues that technology should be used to augment access to information. Online public access catalogs are considered in this context, along with several related issues such as system incompatibility, invasion of privacy, barriers to database access and manipulation, and user fees, which contribute…

Librarians must get the most for their money and look to technology for new solutions. Several respondents think poor budgets mean more reliance on online databases and electronic full texts with less purchase of print. Companies that produce both media are likely to continue as long as there is a market for both, but they are gearing up for the…

Some corporate executives regard their libraries as black holes that just consume company resources, but thanks to Laura Gordon-Murnane, executives at the Bureau of National Affairs (BNA) know their library actively adds value to the company. As web master for BNA's intranet, Gordon-Murnane creates information tools, databases, and products for…

Three beliefs about library networks are discussed and shown to be myths: i.e., networks save money, blur the lines between technical and public services, and, by breaking down barriers between libraries, will move the profession from a philosophy of ownership to one of access. (EM)

Describes the Libraries Online program by Microsoft and the American Library Association that provides low-income communities with access to online information by wiring public libraries to the Internet. Highlights activities at the Brooklyn Public Library and discusses earlier pilot projects, including the Technology Resource Institute for Public…

Provides an overview of technological change and the capabilities of technology in libraries. Three trends that drive changes in library technology are discussed: (1) integration of technologies; (2) idiosyncratic use of information; and (3) disembodiment of the library through electronic information. Areas of concern, including access,…

Argues that the growing use of technology is beginning to erode the free library ethic by blurring distinctions between commercial and not-for-profit information suppliers and fostering competition between and among various suppliers. It is suggested that libraries need to implement new entrepreneurially oriented management structures to cope with…

Briefly summarizes topics discussed within the theme of global information access at the annual conference of the Special Libraries Association, including information policy in foreign countries, copyright laws, the impact of library automation on access to information, and findings of a task force on the value of the information professional.…