Numerous Web-based phone and address directories provide advantages over the white and yellow pages. Although many share a common database, each has features that set it apart: maps, suggested driving directions, and phone dialing. This article examines eight (Bigfoot, BigBook, BigYellow, Switchboard, Infospace, Contractjobs, InterNIC)…

Like any well-run company deciding on what products and services to offer, a good library should pay attention to customer demand when it is building its business reference collection. What kind of information do business patrons want? Most are looking for company and industry details: a corporate address or name of an officer, financial data for…