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Durrance, Joan C. – Library Journal, 1989
This study examined the influence of (1) the setting of the reference interview on the interaction and (2) accuracy and the librarian's behavior on the success of the reference interview. Tables display correlations between the interpersonal, interviewing and listening, and searching skills of the librarian with the patron's willingness to return…
Descriptors: Academic Libraries, Correlation, Interviews, Library Research
