This study examined the influence of (1) the setting of the reference interview on the interaction and (2) accuracy and the librarian's behavior on the success of the reference interview. Tables display correlations between the interpersonal, interviewing and listening, and searching skills of the librarian with the patron's willingness to return…

Presents results of survey of 52 public libraries designed to determine which circulation and overdues activities affected overdue rate. Tables summarize findings on mean overdues rate, and effects of charging fines, restricting borrowing privileges, loan period, renewing books, notices sent, telephoning, court cases, population serviced, and…

Statistics on book budgets, population served, and collection size of individual public libraries in New York State were correlated with their circulation data to examine efficiency of scale for mid-size libraries. Findings show that circulation increases erratically with increased book budgets and size of population, but consistently with…