Discusses the role of libraries and library staff in helping society grapple with the ramifications of multiculturalism. Definitions of multiculturalism, steps in creating a diverse library staff, training needs, and dealing with charges of political correctness are addressed. A graphic model of stages in the process of developing a multicultural…

Describes a national survey aimed at defining effectiveness for public libraries that asked 7 constituent groups (library managers, staff, trustees, users, friends of the library, local officials, and community leaders) to rate the importance of 61 effectiveness indicators. The complex and multidimensional nature of the results is discussed and…

What does it mean to be literate in the 21st century? Fifty years ago a high school graduate with some basic reading and writing ability could get a well-paying blue-collar job. Today a person at the same level might have trouble finding good work and may be considered illiterate in some circles. The past half-century has brought us not only…

Explores the meanings that have been attached to the term "archival" and concludes that librarians participating in the national preservation effort use this term to mean permanent. Permanence is practically defined as storage for upwards of 100 years. Given this definition, the merits of microforms and optical disks as archival storage materials…