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| Library Journal | 7 |
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| Elliott, Donald | 1 |
| Hernon, Peter | 1 |
| Holt, Glen E. | 1 |
| Howard, Edward N. | 1 |
| Hudson, Laura | 1 |
| Kenney, Brian | 1 |
| Marshall, Joanne Gard | 1 |
| McClure, Charles R. | 1 |
| Norman, Darlene M. | 1 |
| Roth, Lorie | 1 |
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| Journal Articles | 7 |
| Reports - Descriptive | 5 |
| Reports - Research | 2 |
| Opinion Papers | 1 |
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Kenney, Brian – Library Journal, 2002
Discusses digital reference services, also known as virtual reference, chat reference, or online reference, based on a round table discussion at the 2002 American Library Association annual conference in Atlanta. Topics include numbers and marketing; sustainability; competition and models; evaluation methods; outsourcing; staffing and training;…
Descriptors: Competition, Conferences, Evaluation Methods, Futures (of Society)
Hernon, Peter; McClure, Charles R. – Library Journal, 1986
Reports results of unobtrusive testing of reference service (asking reference questions of library staff who are unaware of being evaluated) in government documents and central reference areas of 26 U.S. libraries. Accuracy of answers, interview and search process duration, referral, and use of catalog and technology are highlighted. (12…
Descriptors: Academic Libraries, Depository Libraries, Evaluation Methods, Government Publications
Holt, Glen E.; Elliott, Donald – Library Journal, 1998
Examines results of a three-year survey by the St. Louis Public Library to measure benefits users derive from its services relative to costs of providing them; the ultimate goal was to develop and test a practical, conservative cost-benefit methodology. Cardholders surveyed were general users, business users, and teachers/caregivers. (AEF)
Descriptors: Access to Information, Cost Effectiveness, Costs, Evaluation Methods
Hudson, Laura – Library Journal, 2001
Discusses usability testing for Web sites and explains how librarians can implement the methods needed to evaluate their library Web sites. Highlights include reviewing other library Web sites; defining the users; defining test objectives that are linked to user needs; administering the tests; and pertinent resources. (LRW)
Descriptors: Evaluation Methods, Library Services, Resource Materials, Testing
Marshall, Joanne Gard – Library Journal, 2000
Discusses the use of evaluative techniques to measure outcomes that show the value and worth of librarians and library services. Highlights include quality improvement; evaluating quality; measuring concepts as opposed to concrete variables; meeting users' information needs; measuring intangibles; and measures from total quality management. (LRW)
Descriptors: Evaluation Methods, Information Needs, Librarians, Library Services
Howard, Edward N.; Norman, Darlene M. – Library Journal, 1981
This description of the Vigo County Public Library's implementation of planning, programming, and budgeting focuses on its output measurement system, Complete Service Statistics. Measures of five service categories are developed--lending, facilities, information, production, and staff--to gather statistics for library management. (RAA)
Descriptors: Evaluation Methods, Library Administration, Library Expenditures, Library Services
Roth, Lorie – Library Journal, 1999
Discusses teaching information literacy in academic libraries and describes programs developed at California State University that considered new technologies; changing student characteristics, enrollment patterns, and skills; determining authenticity and quality of information sources, particularly on the Internet; curriculum development;…
Descriptors: Academic Libraries, Critical Thinking, Curriculum Development, Enrollment Trends
