Describes the Americans with Disabilities Act (ADA) and discusses its implications for both public and private libraries. The term "disability" is defined; sources of federal regulations that pertain to libraries are cited; the need for sign language interpreters is discussed; Braille materials are considered; and staff requirements are…

Presents W. Edwards Deming's Total Quality Management method and advocates its adoption in libraries. The 14 points that form the basis of Deming's philosophy are discussed in the context of the library setting. A flow chart of the reference process and user survey questions are included. (MES)

Suggests strategies to help middle managers in libraries cope with difficult financial times. Highlights include resource allocations; the importance of change to prevent a decline in quality and to demonstrate some degree of control; the need to control both financial and staff resources; and providing vision for the future. (LRW)