Presents results of a study on user needs, sources used, and search successes. Illustrates that despite increasing competition from other information sources available to the public--such as consumer media and the Internet--libraries are still a primary source of information and education for the American public. (AEF)

Argues that libraries have gone through a rising and falling pattern of influence, largely in response to changes in information technology. The library of the future is described as an information support center where librarians can fill two new roles: systems analysts and knowledge engineers. (EM)