Since the early 1990s, Carl Malamud has made it his business to return to the public what is rightfully theirs: free access to public information. Despite legislation that mandates such access to government information, some categories of information have been excluded, notable among them court opinions (with the exception of the U.S. Supreme…

Deciding whether to go with a particular open source product is an exercise in risk management: understanding the risks of one's possible actions and choices, calculating when a certain level of risk is appropriate to reach a desired outcome, and planning for how to handle negative outcomes. To be sure, opting to go with a particular proprietary…

In a scant three years at ProQuest, Marty Kahn, CEO, has moved a company coming out of a financial morass back onto solid ground. He came on board after the purchase of ProQuest Information and Learning by the (mostly) privately owned Cambridge Information Group in late 2006 and the merger of ProQuest and CSA to form ProQuest CSA. (It's now just…

Though some libraries thrived in 2009, many more took a beating, and the fiscal crises that have struck many states and thousands of municipal governments in 2010 increase the odds that the effects of the new Great Recession will be felt over the long term. The decline in payroll and collections budgets have led to a loss of expertise and key…

The previous head of the Central Library of Riverside City and County Public Library (RCCPL) (California) examines the economic failure of the system and the effects of the move to total outsourcing to a private commercial firm, Library Systems & Services (LSSI). Concludes that RCCPL had problems long before it was outsourced to LSSI. (AEF)

Discusses academic and public libraries that expand the range and type of their services via fee-based information services and private information businesses that charge fees. Questions of billing the total cost to the patron versus part of the cost are considered; and the impact of such fees on library cooperation and networks is described. (six…

The needs of users and nonusers in the Piedmont area of North Carolina for nontraditional library services, e.g., nonprint materials and community information and referral, are investigated by a survey of 251 residents. (Author/KP)

Economic pressures on the information industry and on libraries are significantly affecting the nature of services and the organization of work within libraries. These effects are illustrated by three phenomena: emphasis on productivity in libraries, marketing of online database searches through libraries, and the repackaging of library services…

Unless a limited set of specific goals is pursued with diligence, the local library may find itself running off in all directions at once, trying to satisfy every library-related need of a very heterogeneous "community." (16 references) (Author)

Patrons of an engineering library have technical requirements and idiosyncracies which should be considered by library planners. The results of a survey made by the Mitre Corp. are discussed. (DH)

This description of experiments with the use of videotex systems in British public libraries includes activities and undertakings sponsored by the British Library Research and Development Department, commercial and public videotex services in the U.K., and videotex projects initiated by library associations such as ASLIB. (JL)

Contains the text of the American Library Association Reference and Adult Services Division's guidelines entitled "A Commitment to Information Services." (PF)

Assesses the changes in interlibrary loan (ILL) practices, and points the way to an ideal future. Discusses patron-initiated document request systems; library-mediated ordering systems; document delivery suppliers; accessing electronic resources; ILL management software; paying ILL invoices; new electronic delivery options; and results of a…

Do vendor reps provide librarians with the information they need in the way they need it? Do vendors feel they are communicating effectively with their librarian clients? A recent survey of North American and European academic librarians commissioned by Jim McGinty, vice chair of Cambridge Information Group, and carried out by consultants David…

Discusses how librarians in the new role of "informationist" can help doctors and researches of medical information. Describes existing models of the informationist; potential benefits of working across professional boundaries outside the library; professional requirements; and unresolved issues for the new role, including potential…