Assesses the changes in interlibrary loan (ILL) practices, and points the way to an ideal future. Discusses patron-initiated document request systems; library-mediated ordering systems; document delivery suppliers; accessing electronic resources; ILL management software; paying ILL invoices; new electronic delivery options; and results of a…

Argues that libraries have gone through a rising and falling pattern of influence, largely in response to changes in information technology. The library of the future is described as an information support center where librarians can fill two new roles: systems analysts and knowledge engineers. (EM)