Public library service is a critical service that must be preserved. Despite a current (FY08) budget cut of $5 million and the threat of reductions of nearly $20 million more in the next budget, the Queens Library has maintained massive and excellent programs of service and incredibly high levels of use by a public that lines up at every one of…

In this article, the author discusses the benefits offered by integrated library systems (ILS) for making more informed decisions. Library software vendors, realizing ILS products can reveal business intelligence, have begun to offer tools like Director's Station to help library managers get more out of their data, and librarians are taking…

As demands on libraries continue to grow, outpacing budget increases, more librarians are forced to make difficult decisions about what materials and services stay and go. Charles R. McClure has written that many librarians use an "adhocracy" method to make these decisions, relying on no data or simple aggregates in determining a course of action.…

Addresses problems encountered by a library when considering, selecting, and contracting for an automated library system. Topics covered include information needed by the vendor (size of database, volume of transactions, and acceptable response times), reasons why libraries and vendors have failed, and possible solutions. Six sources are given.…

Three articles address the relationship between a library and the vendor of its automated system from several points of view: library-initiated vendor abandonment, vendor-initiated abandonment, nonperforming vendor and nonfunctioning system, and changing systems. Acceptance testing and financial, personnel, and legal aspects of vendor abandonment…

Economic pressures on the information industry and on libraries are significantly affecting the nature of services and the organization of work within libraries. These effects are illustrated by three phenomena: emphasis on productivity in libraries, marketing of online database searches through libraries, and the repackaging of library services…

This essay illustrates a technique for reducing the risks of capital investment decisions involving considerable sums for advanced technologies by considering its application to a problem that arises frequently in selection of automated library systems. Incomplete information, using available information, selecting a system, and consultants are…