Discussion of the concept of service and its significance for library reference work focuses on attitudes and qualities important to good service. The changing nature of reference resulting from technological developments and the appropriateness of these values for modern day reference work are then addressed. (13 references) (MES)

Compares current problems with optical disks to errors made with past technological innovations in libraries. Lack of hardware standardization, software incompatibility, and high prices are discussed. Widespread library commitment not to purchase optical disc systems until both technical standards and price guidelines are established is advocated.…

Librarians are in the business of serving the public. Perhaps the public happens to be those who live in a particular city or county, or study at a college or university, or work at a certain organization. No matter where librarians work, they have clientele whose needs for information and entertainment need to be met. Some would think that…

As question answering services in the commercial sector proliferate, libraries are innovating with new forms of electronic reference (e-reference). The Library of Congress' Collaborative Digital Reference Service (CDRS) extends worldwide. Discussion includes reference service developments; "reclaiming" users; growth of library interest…

Discusses the four stages in the development of reference services from print to electronic form: (1) the transformation of periodical indexes to full-text versions; (2) paperless encyclopedias; (3) electronic access to government data; and (4) popular titles appearing in electronic formats. A sidebar outlines innovations in reference services.…

Homeschooling is a fast-growing alternative to public education, and libraries must address its information needs. A resource list of 43 publications and addresses of organizations which support homeschooling is provided. (AEF)