In the face of seismic shifts in technology and social organization, librarians and library staff face changing roles. A focus on competencies--the skills, knowledge, behaviors, and attitudes that are involved in a job--can help the library profession keep its footing as well as help librarians stick to values. When well done, they can define a…

Self-service is a hit. From gas stations to banks to grocery stores--it has become table stakes for retailers who aim to satisfy an increasingly independent consumer. Libraries are no exception, and, in fact, with their card catalog past, they may well have been in the vanguard in enabling customers to find what they want on their own. Card…

Librarians, like patrons and researchers, are caught between traditional library service models and the promise of evolving information technologies. In recent years, professional conferences have strategically featured programs and presentations geared toward building a mobile agenda and adapting or adopting services to meet new demands of mobile…

With all the new advances in library technology--including metadata, social networking, and Web 2.0, along with the advent of nonlibrary and for-profit digital information companies like Wikisource and Google Print--librarians have barely had time to reflect on the nontechnical implications of these innovations. They need to take a step back and…

In a time when information self-service and enhanced competition have sent libraries of all types into an oftentimes desperate search for a renewed sense of purpose, a fundamentally important question takes center stage: How can libraries connect with the deepest aspirations of their service communities? This article describes a new library…

As question answering services in the commercial sector proliferate, libraries are innovating with new forms of electronic reference (e-reference). The Library of Congress' Collaborative Digital Reference Service (CDRS) extends worldwide. Discussion includes reference service developments; "reclaiming" users; growth of library interest…

Discussion of the concept of service and its significance for library reference work focuses on attitudes and qualities important to good service. The changing nature of reference resulting from technological developments and the appropriateness of these values for modern day reference work are then addressed. (13 references) (MES)

Some people learn better through viewing and listening, and some people simply do not like to read. In this society, there seems to be a move away from text, or, at least text as people have defined in the past. Moreover, mobile devices such as laptops, PDAs, and cell phones make video and audio incredibly easy to imbibe. So how do libraries…

Discusses the four stages in the development of reference services from print to electronic form: (1) the transformation of periodical indexes to full-text versions; (2) paperless encyclopedias; (3) electronic access to government data; and (4) popular titles appearing in electronic formats. A sidebar outlines innovations in reference services.…

Librarians are in the business of serving the public. Perhaps the public happens to be those who live in a particular city or county, or study at a college or university, or work at a certain organization. No matter where librarians work, they have clientele whose needs for information and entertainment need to be met. Some would think that…

Suggests that digital resources and telecommunications give librarians the best chance in decades to reexamine and achieve many of their fundamental goals. Discusses the goals of providing the right information in appropriate formats, keeping the intellectual record, providing personalized information services, and serving as educators, and cites…

For years, patrons have been able to access library services from home and in the library building, but in the world of Google, Yahoo, YouTube, MySpace, and Facebook, library web sites and catalogs are too often not the first place people go to look for information. The innovative use of toolbars could change this. Toolbars have been popular for…

Discusses the challenges confronting law libraries in this age of technology. Highlights include physical storage space; transformation of the library environment; search and retrieval challenges; law library/librarian profile; librarian/publisher partnerships; and the future roles of technology and library services. (AEF)

Assesses the changes in interlibrary loan (ILL) practices, and points the way to an ideal future. Discusses patron-initiated document request systems; library-mediated ordering systems; document delivery suppliers; accessing electronic resources; ILL management software; paying ILL invoices; new electronic delivery options; and results of a…

There are many chasms in the library profession: among different libraries and between public services and technology staff, users and librarians, and research and practice. Susan Gibbons bridges all of them. As director of digital library initiatives at the University of Rochester River Campus Libraries, Gibbons was an early adopter of MIT's…