Discussion of stress in library reference departments focuses on stress caused by CD-ROM reference tools. Topics discussed include work overload; nonreference duties; patron attitudes and behavior; staff attitudes; the need for proper staff training; and the need for library administrators to be sensitive to reference staff needs. (LRW)

Discusses the role of libraries and library staff in helping society grapple with the ramifications of multiculturalism. Definitions of multiculturalism, steps in creating a diverse library staff, training needs, and dealing with charges of political correctness are addressed. A graphic model of stages in the process of developing a multicultural…

Reports on the book-buying trends and predilections of libraries at two-year colleges, four-year colleges, universities, and large research institutions. Four tables and figures show findings for purchasing power of academic libraries; areas academic librarians believe need more titles; most-bought book categories; and sources used to make…