This article offers five ideas librarians should review every now and then to make sure the right services are being offered in the most effective manner to the people they serve. These five exercises or ideas may not be completely easy but neither are they difficult or expensive. However, they will guarantee an increased awareness of, and…

Unless library managers assume a leadership role in the information society and truly manage libraries, others will assume the responsibility. Thus far, they have not provided such leadership and have failed to effectively use innovative managerial techniques to administer the library. (RAA)

Summarizes results of a survey on the value of the corporate library and presents a strategy for successful information management: (1) learn the information needs of senior executives; (2) be businesslike; (3) defend your turf; (4) segment the market; (5) market to those who need information; and (6) be involved in the business. (Three…

This analysis of life style data on a random sample of 423 adults demonstrates the value of such data in identifying the needs and interests of a community, and suggests ways in which such information can be used in planning and promoting public library programs. Twelve references are listed. (JL)

Public library service is a critical service that must be preserved. Despite a current (FY08) budget cut of $5 million and the threat of reductions of nearly $20 million more in the next budget, the Queens Library has maintained massive and excellent programs of service and incredibly high levels of use by a public that lines up at every one of…

When Leslie Polott arrived at the Hudson Library and Historical Society in 1996. She headed out into the community to find out what people wanted from their library. After rounds of surveys, focus groups, and town meetings, she knew: a library that was the center of their educational and cultural lives, that provided more opportunities for…

Innovations from Google[TM] and Amazon[R] are clear wake-up calls that as a profession and an industry things need to be done differently. Automation vendors and librarians must work together to ensure that the profession is positioned to take advantage of changing culture and technology to assume a rightful place at the table where rich and…

Discusses expectations of public library reference service and the reality of what librarians can provide amid declining resources. Suggests reference librarians should define the gap between potential and reality in reference service, and inform the customers about how little money it would take to provide better service. Argues that librarians…

Discusses designating the Library of Congress (LC) as a national library. Topics addressed include problems with Congress; costs of serving the information needs of Congress; funds for electronic conversion; access to LC resources; user fees; reallocating federal library aid; and governance of LC. (LRW)

Reviews trends in catalog and technical service departments in response to information needs of library patrons, administrations of catalog and technical services departments, and professional standards that no longer meet patron needs. Discusses patron search patterns; the role of catalogers; and results of sharing cataloging records, downsizing,…

Describes one library's use of technological innovation to provide Associated Press updates over the library's 24-hour dial-up service during the Persian Gulf War. Suggests five rules for innovation: (1) develop a shared vision; (2) foster frequent, formal, and informal communication; (3) empower employees; (4) take limited risks; and (5) use, but…