This article describes the results of the 19th annual Computers in Libraries Conference in Washington, DC on March 10-12, 2004. The conference peered into the future, drew lessons from the past, and ran like clockwork. Program chair Jane Dysart and her organizing committee are by now old hands, bringing together three keynote addresses, 100…

Examines libraries' policies of keeping patron records private and confidential. Addresses the idea that libraries use their automated systems to retain and use patron data to develop and improve library services. Describes uses of patron data that can help libraries develop targeted services to users to better meet their information needs. (JMV)

Discusses information overload and society's and libraries' responses to technology. Considers eight values that libraries should focus on and how they relate to technology in libraries: democracy, stewardship, service, intellectual freedom, privacy, rationalism, equity of access, and building harmony and balance. (LRW)

Discussion of consequences of library automation argues that technology should be used to augment access to information. Online public access catalogs are considered in this context, along with several related issues such as system incompatibility, invasion of privacy, barriers to database access and manipulation, and user fees, which contribute…

Describes the movement toward establishing a national information policy, especially in the areas of privacy and international concerns. Considered are the effects of the information technology explosion on individuals, mass media, institutions, and public libraries. (SW)

Describes results of a survey of librarians conducted using the Internet, regarding their attitudes toward electronic mail and networking. Topics addressed include software; the effect on job descriptions; privacy issues; use in academic libraries; navigation problems; discussion groups; and perceived value. A sidebar discusses network etiquette.…