The previous head of the Central Library of Riverside City and County Public Library (RCCPL) (California) examines the economic failure of the system and the effects of the move to total outsourcing to a private commercial firm, Library Systems & Services (LSSI). Concludes that RCCPL had problems long before it was outsourced to LSSI. (AEF)

Profiles Dorothy M. Schirtzinger, library director at the Lee County Library System (LCLS) in Fort Myers, Florida. Discusses her education and early jobs; mentors; the educational mission of the library; increases and developments in staff, branches, budget, and in-library and outreach programs; automation; federal funding; and future plans. (AEF)

Describes recent changes in the District of Columbia Public Library. Highlights include the search and appointment of a new director; financial problems; past managerial problems; needed technology updates; the impact of municipal government problems; and a sidebar with a biography of the new director, Molly Raphael. (LRW)

Describes the mobile library service in Memphis/ Shelby County (Tennessee) that was designed to meet the needs of non-English speaking residents. Discusses identifying target populations; funding; technology to provide access to the Internet; English as Second Language and multicultural Web sites; and cellular digital packet data (CDPD) and…

The most surprising response from the "Library Journal" 2002 survey of 150 public libraries is that circulation is up after declines for the past couple of years. Budgets are holding their own, with a slight increase overall of 3%. Aggressive merchandising, promotion, and better circulation systems point to success. (AEF)

Discusses expectations of public library reference service and the reality of what librarians can provide amid declining resources. Suggests reference librarians should define the gap between potential and reality in reference service, and inform the customers about how little money it would take to provide better service. Argues that librarians…

The Kalamazoo Public Library recently won an election that increased local library tax support from 2.8074 mills to 4 mills. Knowing why the election was being held, when information on the issue(s) would be communicated to voters, and how the information would be disseminated contributed to its success. The funding provides for renovations, a new…

Discusses developments under three relatively new directors in the New York, Brooklyn, and Queens Borough Public Libraries. Highlights include budgets and fundraising, technology, mission statements, personnel, ethnicity, services, and renovations. (AEF)

Includes three articles that debate whether interlibrary loan (ILL) is the best way to get public library patrons what they need. Highlights include return on investment; funding; alternatives to ILL, including purchase on demand and online full-text databases; cost effectiveness; and the advantages of patron-initiated ILL through interconnected…

Describes the management, programs, and services at the Brown County Library (Wisconsin), winner of the Library of the Year award sponsored by Gale Research Inc, and "Library Journal." Highlights include involvement of library staff; financial support; total quality management; coalitions with local businesses, community agencies, and…

Description of the Ann Arbor (Michigan) District Library focuses on the transition from being a public library that had status under the public schools. Highlights include public support for new taxation, expanded and improved services, staff development, partnerships and programs with other community groups and schools, and future plans. (LRW)

Based on "Library Journal's" 1997 Public Library Budget Report, this article discusses the state of public libraries in terms of Internet-related costs, budgets, local, state and federal funding, and fundraising. Presents--in six tables segmented by population served--the financial situations of 84 randomly surveyed public libraries.…

Describes chat reference service to elementary and secondary school students at Baltimore County Public Library and Harford County Public Library (Maryland). Discusses funding; developing an audience and promoting the service; appropriate software; hours of service; technical issues; meeting student needs; relationships to curriculum; and teaching…

Predicts the changes and issues facing academic libraries. Discusses the movement toward a virtual library environment where the acquisition of digital technology and patron-initiated transactions over campus information networks will increase. Other issues include organizational experimentation, library funding, librarian employment, skills…