This description of experiments with the use of videotex systems in British public libraries includes activities and undertakings sponsored by the British Library Research and Development Department, commercial and public videotex services in the U.K., and videotex projects initiated by library associations such as ASLIB. (JL)

Online database searching experiences of nine Illinois public libraries--Arlington Heights, Deerfield, Elk Grove Village, Evanston, Glenview, Northbrook, Schaumburg Township, Waukegan, Wilmette--are discussed, noting search costs, user charges, popular databases, library acquisition, interaction with users, and staff training. Three sources are…

Discusses digital reference services, also known as virtual reference, chat reference, or online reference, based on a round table discussion at the 2002 American Library Association annual conference in Atlanta. Topics include numbers and marketing; sustainability; competition and models; evaluation methods; outsourcing; staffing and training;…

Description of the Westport (Connecticut) Public Library's experience with DIALOG as an effective ready reference tool highlights introduction of the search service, location of the terminal, the three most popular databases, a workshop to provide online training for the entire reference staff, and costs and free searches. (EJS)

Discusses results of a survey conducted by "Library Journal" to ascertain to what degree librarians' jobs were evolving and why. Highlights include the major influence of technology; experiences of a reference librarian at the University of California at Berkeley; and professional and support staff perspectives at academic, public, and…

Describes programs at the Redwood City Public Library (California), winner of the Library of the Year Award from Gale Research Inc. and "Library Journal." Highlights include a newly renovated building; a mission statement that reflects the library's role; staff development; increases in circulation and reference; children's services; and…