Examines libraries' policies of keeping patron records private and confidential. Addresses the idea that libraries use their automated systems to retain and use patron data to develop and improve library services. Describes uses of patron data that can help libraries develop targeted services to users to better meet their information needs. (JMV)

Reports on the American Library Association's 1992 Midwinter Meeting. Topics discussed include the Kreimer v. Morristown case and its possible ramifications for other libraries dealing with homeless and other problem patrons; the White House Conference on Library and Information Services (WHCLIS); National Research and Education Network (NREN);…