Freedom from the necessity for technical understanding of online technology allows librarians to focus on the human factors in online interaction. This article discusses estimates of Web use, need for user assistance, alternative sources of information, information overload and relevance, Internet identities, pornography and library policy, and…

The public library has become the locus for public anxiety about children's access to objectionable material on the Internet. Discusses Judith Krug's (Director of the American Library Association Office for Intellectual Freedom) defense of unrestricted access, acceptable use, and filtering software. Highlights six filtering programs (client and…

Discusses the impact of Internet access on library reference services based on 1994 interviews with almost two dozen university librarians. Highlights include library policy, overcrowded workstations and methods of controlling use, recreational use of terminals that interferes with more formal library use, restriction as a form of censorship, and…