Discusses the increase in circulation over the past seven years at the Queens Borough Public Library. Improvements in collections, promotion, and services responsible for this increase are examined, and circulation data are presented in graphs. (MES)

Examines online searching done for public libraries during October 1984 at The System Reference Service of the multitype North Suburban Library System. Highlights include total requests searched online, total public library requests searched online (by subject category), samples of successful and unsuccessful public library searches, databases…

Discusses the use of the "Output Measures for Public Libraries" measurement method to compare public library performance based on a variety of statistics involving circulation, staffing, and library services. The need to consider the value that library services add to the community rather than relying on statistics alone is stressed.…

Discusses digital reference services, also known as virtual reference, chat reference, or online reference, based on a round table discussion at the 2002 American Library Association annual conference in Atlanta. Topics include numbers and marketing; sustainability; competition and models; evaluation methods; outsourcing; staffing and training;…

The most surprising response from the "Library Journal" 2002 survey of 150 public libraries is that circulation is up after declines for the past couple of years. Budgets are holding their own, with a slight increase overall of 3%. Aggressive merchandising, promotion, and better circulation systems point to success. (AEF)

Discusses reference-use statistics in academic libraries. Highlights include new functions and resources, limits of traditional counting methods, ranking the sources, the Internet's impact on instruction, computer-assisted versus one-on-one instruction, and creative solutions to reference services. (AEF)

Discusses results of a survey conducted by "Library Journal" to ascertain to what degree librarians' jobs were evolving and why. Highlights include the major influence of technology; experiences of a reference librarian at the University of California at Berkeley; and professional and support staff perspectives at academic, public, and…

Examines results of a three-year survey by the St. Louis Public Library to measure benefits users derive from its services relative to costs of providing them; the ultimate goal was to develop and test a practical, conservative cost-benefit methodology. Cardholders surveyed were general users, business users, and teachers/caregivers. (AEF)

Discusses large print books in public libraries in terms of funding, purchasing, the library population that uses these materials, library services and outreach programs, and ways in which to promote these books. Desired improvements in the range of materials available, formats, and physical considerations of large print books are identified. (CLB)