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Kenney, Brian – Library Journal, 2002
Discusses digital reference services, also known as virtual reference, chat reference, or online reference, based on a round table discussion at the 2002 American Library Association annual conference in Atlanta. Topics include numbers and marketing; sustainability; competition and models; evaluation methods; outsourcing; staffing and training;…
Descriptors: Competition, Conferences, Evaluation Methods, Futures (of Society)
Nielsen, Brian – Library Journal, 1984
Focusing on online library catalogs as examples of human relationships as they are involved in process of technological innovations, this paper discusses introduction of innovation using a process model based on public policy research (theory) and experiences of Northwestern University with its online catalog (application). Five references are…
Descriptors: College Libraries, Computer Software, Higher Education, Human Factors Engineering
Berry, John – Library Journal, 1993
Examines current OCLC practices and future possibilities under the leadership of K. Wayne Smith. Topics discussed include the changing roles of libraries, business, and government; the electronic information future; network possibilities, including the NREN (National Research and Education Network); future collaborations; online databases; and…
Descriptors: Bibliographic Utilities, Computer Networks, Cooperation, Databases