Discussion of college students' dependency on the library card catalog as a problem in bibliographic instruction covers student attitudes toward card catalog; catalog shortcomings (portions of books are not indicated, subject headings don't always match user's terms, availability not indicated); a positive teaching approach; and online…

Describes chat reference service to elementary and secondary school students at Baltimore County Public Library and Harford County Public Library (Maryland). Discusses funding; developing an audience and promoting the service; appropriate software; hours of service; technical issues; meeting student needs; relationships to curriculum; and teaching…

Discussion of electronic information access in libraries focuses on five areas that impact quality and cost: (1) hardware, including networking, graphics, and full-text capabilities; (2) software; (3) access and utilization, including Internet and instruction and training; (4) licensing, including suggestions for publishers as well as librarians;…

Describes the results of a study of academic libraries that was conducted to determine what influences users when choosing an online database to search. Highlights include quality content; intuitive interfaces; convenient access; recommendations from library instruction or instructors; and the availability of full text. (LRW)