Libraries are not so unlike market giants Netflix, Amazon, and Pandora. Despite their significantly different business models and missions, they share an interest in facilitating the search for information, including what to read, view, and listen to next. Librarians, too, want their patrons to be able to use their tools to make connections among…

Every year, more and more reference sources go from print to online, from the stacks to the library's homepage. The librarians at Quinnipiac University's Arnold Bernhard Library in Hamden, Connecticut, realized that these subscriptions are more than the occasional web offering to supplement the library's mission. They have become an important…

Suggests a decision-making rationale to use when deciding whether or not to charge library patrons for services or materials. (Author/KP)

Poses four issues concerning library catalogs and cataloging and presents suggestions toward resolution of these problems. Cost considerations, cataloging system design, the catalog's role in shaping service users receive and those they are encouraged to seek, and contradictory requirements of the catalog are highlighted. (EJS)

Issues having a possible impact on online search services in libraries are discussed including full text databases, front-end processors which translate user's input into the command language of an appropriate system, downloading to create personal files from commercial databases, and pricing. (EJS)

Discusses the 10 questions most frequently asked concerning the installation of public library online services. Equipment considerations (choice of equipment, maintenance arrangements, baud rate), choice of databases and vendors, budgets, fees, training, elimination of printed tools, and promotion of the service are covered. (EJS)

Reviews research findings on the effects of user fees in online searching, and concludes that charging does discourage use of computerized retrieval systems. It is recommended that alternatives to direct user fees be sought whenever possible. (SW)

Describes the inequities and inefficiencies created by user fees in public libraries and publicly supported academic libraries and agencies. Alternatives to user fees are suggested. (KP)

Reports on comparison of costs of manual versus computer reference service at Deerfield Public Library (Illinois) and Houston Public Library. Costs for online services, equipment, searches per database, salaries, reference books, business reference subscriptions, periodicals, and labor are included. Unknown costs and time involved to answer…

Discussion of applications of teleconferencing, technology which allows information delivery and communication to take place through a television system, highlights three types of systems (videotext, teletext, fully interactive television); systems in use (CEEFAX, Oracle, Prestel, Telidon, Viewtron); public resistance; and telereference services…

As question answering services in the commercial sector proliferate, libraries are innovating with new forms of electronic reference (e-reference). The Library of Congress' Collaborative Digital Reference Service (CDRS) extends worldwide. Discussion includes reference service developments; "reclaiming" users; growth of library interest…

Discussion of videotex services for the general adult public and students covers investment by information provider (public libraries) and costs to user of a home system, problems of training for home use of telereference services, and six factors to be considered before introducing videotex services in the library. (EJS)

Examines special-purpose entry points to library Web sites. Discusses in-house homepages; branch-specific pages or single library system-wide pages; staff use pages; versions in different languages; "MyLibrary" pages where users can customize the menu; standalone "branded" sites; publicly accessible pages; and best practices.…

Describes the development of online computer searching, some problems experienced in libraries offering search services, and some future considerations. Includes the roles of government, libraries, and the commercial sector. (Author/LS)

Online database searching experiences of nine Illinois public libraries--Arlington Heights, Deerfield, Elk Grove Village, Evanston, Glenview, Northbrook, Schaumburg Township, Waukegan, Wilmette--are discussed, noting search costs, user charges, popular databases, library acquisition, interaction with users, and staff training. Three sources are…