Librarians, like patrons and researchers, are caught between traditional library service models and the promise of evolving information technologies. In recent years, professional conferences have strategically featured programs and presentations geared toward building a mobile agenda and adapting or adopting services to meet new demands of mobile…

The heart of the public library mission is to provide service to the entire community and serve the underserved. But how does a library identify the people it is not reaching, where they live, and what they need? And what does it mean for a library's services if in its community the underserved are not also underprivileged? Contrary to popular…

Six years ago, the author shared some strategies on managing a cutback ("Budget Shortfalls," "Library Journal" 5/15/03, p. 34-35). Now, people are in an even more severe economic downturn. In this article, the author offers some additional tips on how to cope with more budget shortfalls during this recession.

Describes the features of the Austin Public Library that made it Library Journal's pick for the 1993 Library of the Year Award. The library's outreach programs, use of total quality management, volunteer program, and the bonds between the library and the city government are covered. (KRN)

Discusses the increase in circulation over the past seven years at the Queens Borough Public Library. Improvements in collections, promotion, and services responsible for this increase are examined, and circulation data are presented in graphs. (MES)

Living in the vast shadow cast by the spires of the Magic Kingdom presents special challenges for Orlando's Orange County Library System (OCLS), the most formidable of which is increasing its relatively small user base. The library additionally faces tension between the administration and staff, political strife on the board, and looming contract…