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Mason, Marilyn Gell – Library Journal, 1985
Forecasts of the future of the public library highlight measures of success (quick information provision); service to remote users; an information infrastructure which includes smaller branch libraries; levels of service based on staff time required; fee-based, interactive research services; a new job title of "information specialist"; and book…
Descriptors: Fees, Futures (of Society), Information Scientists, Library Networks
Holt, Glen E.; Elliott, Donald – Library Journal, 1998
Examines results of a three-year survey by the St. Louis Public Library to measure benefits users derive from its services relative to costs of providing them; the ultimate goal was to develop and test a practical, conservative cost-benefit methodology. Cardholders surveyed were general users, business users, and teachers/caregivers. (AEF)
Descriptors: Access to Information, Cost Effectiveness, Costs, Evaluation Methods