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Mackey, Terry; Mackey, Kitty – Library Journal, 1992
Presents W. Edwards Deming's Total Quality Management method and advocates its adoption in libraries. The 14 points that form the basis of Deming's philosophy are discussed in the context of the library setting. A flow chart of the reference process and user survey questions are included. (MES)
Descriptors: Administrative Principles, Flow Charts, Guidelines, Library Administration
Clement, Russell T. – Library Journal, 1985
Reports results of survey of 21 smaller to medium-sized (50,000-200,000 volumes) libraries which was conducted to determine factors used to make selection decisions in purchase of automated turnkey systems from established vendors. Factors examined include costs, software, hardware, and vendors for parts A (actual experience) and B (hypothetical…
Descriptors: Computer Software, Costs, Decision Making, Input Output Devices
