Wayne A. Wiegand, F. William Summers professor of library and information studies and professor of American studies, Florida State University, retires this year. For more than three decades, Wayne's sustained involvement with librarianship reenergized the profession's historical studies and brought new conceptual frameworks to the debate.…

In a comparative field study of ten libraries, we show how technological advances in electronic and digital resources have led to an onslaught of technology questions at the reference desk while prompting new and challenging work away from the desk. Libraries in our sample varied in their approaches to dealing with technological change, with…