The present study was conducted to explore library users' desired service quality levels on the twenty-two core LibQUAL+ items. Specifically, we explored similarities and differences in users' desired library service quality levels across user groups (i.e., undergraduate students, graduate students, and faculty), across geographic locations (i.e.,…

This study examines the influence of culture on digital libraries of the first wave. The local cultures of innovation of five European national libraries (Biblioteca nacional de Portugal, Bibliotheque nationale de France, Die Deutsche Bibliothek, the National Library of Scotland, and the British Library) are reconstructed in case histories from…

Surveys some of the theoretical positions that underlie various qualitative research methods and discusses the methodological issues raised by those positions for use in library and information science research. Contextualization, understanding, pluralism, and expression are discussed; and qualitative research methods are compared with a…

Introduces this journal issue which is a symposium on the theory, methods, and applications of qualitative research in the field of library and information science. Highlights include a definition of qualitative research, models of qualitative research, distinguishing features of research practice, comparisons with quantitative research, and…

Data collected from 318 libraries across the United States are used to (1) identify, describe, and compare the extent and variety of current library services for older adults with those in 1971, and (2) measure variables in organizational support and suggest how they might influence service provision. (Author/CLB)

Replicates an earlier investigation of job satisfaction among library personnel in academic libraries, looking at such factors as different departments within libraries, supervisory level, length of time in the profession, age of the employee, and employee's career orientation. Both studies found significant differences in satisfaction between…

Describes a method of cost-per-use analysis for individual journal articles to facilitate journal selection, deselection, and retention decisions. Conducted in a biotechnology library, the study was based on 491 users who requested more than 48,000 article photocopies over 3 years. Information on user behavior and journal use patterns is provided.…