ERIC - Search Results

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Library Personnel	2
Library Services	2
Public Libraries	2
Reference Services	2
Comparative Analysis	1
Data Collection	1
Ethnic Studies	1
Information Retrieval	1
Information Seeking	1
Library Collections	1
Problems	1
Questionnaires	1
Research Methodology	1
Search Strategies	1
Tables (Data)	1
Use Studies	1
User Needs (Information)	1
User Satisfaction…	1
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Library Quarterly

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Childers, Thomas A.	1
Goldhor, Herbert	1
Weech, Terry L.	1

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Journal Articles	2
Reports - Research	2
Tests/Questionnaires	1

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California	1
Illinois	1

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Obtrusive versus Unobtrusive Evaluation of Reference Service in Five Illinois Public Libraries: A Pilot Study.

Peer reviewed

Weech, Terry L.; Goldhor, Herbert – Library Quarterly, 1982

Results of this study evaluating library reference service indicate a statistically significant difference at the .05 level between obtrusive and unobtrusive evaluation methods. Library staff answer a greater proportion of questions correctly when they are aware of being evaluated. The 30 questions used, a report form, and references are included.…

Descriptors: Comparative Analysis, Data Collection, Library Personnel, Library Services

Using Public Library Reference Collections and Staff.

Peer reviewed

Childers, Thomas A. – Library Quarterly, 1997

Three studies examined public library reference services use by patrons in Anglo, Hispanic, and Vietnamese communities in California. Interview questions concerned search topics, use of staff help, perceived usefulness of search result, successful search strategies, reasons for not seeking help, foreknowledge of sources, reasons for using the…

Descriptors: Ethnic Studies, Information Retrieval, Information Seeking, Library Collections