Reports on a study in the public libraries of Champaign and Urbana, Illinois, to determine whether public library circulation of a sample of books will be greater for those volumes displayed in a prime location than for those in their regular places on the shelves. (FM)

A study of employee turnover in 31 public libraries in the American Midwest established baseline turnover rates and examined the relationship of gender to turnover behavior. Findings showed that: turnover rates are low compared to other occupations; and turnover rates of males and females are similar. (28 references) (Author/MES)

Investigates the relationships between reference performance (dependent) variables and various quantifiable reference service characteristics (independent variables such as reference collection size). Statistical analysis indicated that reference performance was significantly related to the size of the reference collection, and to other…

Tests hierarchical regression model--library employee's salary is a function of library size, public sector collective bargaining strength, library's ability to pay, cost of living in area, presence of any union and union representing librarians in library--on three salary levels (department head, beginning librarian, clerical worker). (29…

A method for measuring diversity of opinion in public library collections was developed and tested in selected Online Computer Library Center libraries. It concentrated on locating an objective index of measurement, identifying the diverse materials available, and selecting key variables that relate to diversity. Four controversial subjects were…

This study of public library employees' perceptions of library goals based on one case study reveals that staff hold generally conservative views of public library purpose and prefer goals that are print-based and directly related to reading. Most significant influences on perceptions are local practice and practical considerations. (24…

Investigated public librarians' interactions with patrons seeking geographic information with a sense-making (timeline) survey. Digital geographic data collection and information systems were utilized less in public libraries, and users had more complex needs than perceived. Explores implications for altering reference interviews and makes…

Data collected from 318 libraries across the United States are used to (1) identify, describe, and compare the extent and variety of current library services for older adults with those in 1971, and (2) measure variables in organizational support and suggest how they might influence service provision. (Author/CLB)

Reviews current state of the art pertaining to measurement and use of the construct of user satisfaction (user's self-reported degree of satisfaction with library services) and reports results of survey of 623 public library patrons measuring user satisfaction, evaluation of services, library use, and individual characteristics. Twenty-six sources…

Segmented labor market theory is used to explain how the structure of the library labor market may determine salary differences by type of library. Evidence that segmentation exists at intraoccupational levels and the possibility that comparing entire occupations may obscure results are also reported. (Author/CLB)

Reports on a study of the diffusion of the Public Library Association's planning process. Two surveys are described: one of state library development agencies that determined techniques used to disseminate planning information; and one of small public libraries that determined the extent to which they had received and were using the planning…